privacy policy

This Privacy Policy describes how WISE RAM S.A. collects, uses, and protects the personal data of visitors and users of this website, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable Greek and European legislation.

1. Data Controller

The Data Controller responsible for the processing of personal data is:

WISE RAM S.A.
19, Proxenou Koromila str.
GR-546 23 Thessaloniki, Greece
Tel.: +30 2310 285710
Email: info@wise-ram.com

2. Personal Data We Collect

Through this website, we collect only personal data voluntarily provided by users via the contact form, including:

• Full name
• Email address
• Any additional information included in the user’s message

In addition, certain technical data, such as IP address, may be collected to the extent necessary for security and proper website operation.

3. Purposes of Processing

Personal data are processed exclusively for the following purposes:

• Responding to user inquiries and communication requests
• Providing information about the company’s services
• Ensuring the secure and proper operation of the website

No automated decision-making or profiling is carried out.

4. Legal Basis for Processing

The processing of personal data is based on:

• The user’s consent, provided by submitting the contact form (Article 6(1)(a) GDPR)
• The legitimate interest of the company in managing communication and responding to inquiries (Article 6(1)(f) GDPR)

5. Data Retention Period

Personal data are retained for a period of up to 24 months from the date of submission and are then securely deleted, unless a longer retention period is required by law.

6. Data Recipients – Third Parties

Personal data are not disclosed to third parties, except where required by law or where necessary for technical reasons related to the operation of the website (e.g. hosting providers), who are contractually bound to comply with GDPR requirements.

No transfer of personal data outside the European Union takes place.

7. Data Security

WISE RAM S.A. implements appropriate technical and organizational measures to safeguard personal data against loss, unauthorized access, alteration, or unlawful processing.

8. Data Subject Rights

Users have the following rights regarding their personal data:

• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to object to processing
• Right to data portability
• Right to withdraw consent at any time

To exercise these rights, users may contact us at info@wise-ram.com.

Users also have the right to lodge a complaint with the Hellenic Data Protection Authority.

9. Data Protection Officer (DPO)

The company has not appointed a specific Data Protection Officer (DPO). For any matters related to personal data protection, users may contact info@wise-ram.com.

10. Cookies

This website uses cookies. Information regarding the use and management of cookies is provided through a separate Cookies Policy, generated and managed via the Complianz tool.

11. Changes to This Policy

This Privacy Policy may be amended or updated at any time. Any changes will be published on this website and will be effective upon posting.